Reference

Legal terms for your diva4d account

diva4d Legal sets out how account access, personal data, payment records and local eligibility work before you enter the lobby.

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diva4d Legal terms for your diva4d account
ACCOUNT HELP

Legal questions reach the right desk

A clear contact path matters when a Legal question affects your account or payment record. Start from the signed-in account help area and describe the exact issue, such as a phone-verification question, a DANA receipt mismatch or a request to correct account data. We use the details you provide to route the matter without asking you to repeat sensitive wallet credentials.

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Account access

If Legal access is unclear, send the account identifier and the wording that stopped you. We can check whether the issue concerns local eligibility, phone verification or a missing account step, while access remains subject to local law.

Payment records

For a DANA, OVO, GoPay or QRIS question, keep the payment reference and time visible in your receipt. Our support path can compare that record with the account status without requesting your wallet password or full security code.

Data requests

Use account help to ask for a copy, correction or removal assessment concerning your personal data. Tell us which account detail is involved and why; we will explain the next Legal step and any retention reason that applies.

DATA PRACTICE

How we apply Legal controls

We handle Legal matters through identifiable account steps rather than informal promises. Phone verification helps connect access requests to the correct account, payment references help us investigate wallet status, and device sessions…

Account data

We use the details attached to your account to provide access checks and respond to Legal requests. If your name, phone number or other account detail is inaccurate, contact us with the specific field so we can assess a correction.

Cookies

Cookies and similar session tools can keep the signed-in path working between the account page and lobby. They may also help us understand a technical error. Your browser settings control whether these tools are stored on your device.

Account security

Phone verification is part of the account access check, and we may compare sign-in details with the account record. Never send a password, wallet PIN or one-time security code through a Legal contact request.

Payment evidence

A DANA, OVO, GoPay or QRIS receipt can help us identify a transaction question. We use the reference needed for that check, not unrestricted wallet access, and may ask you to hide unrelated balances or credentials.

Retention

Some account, payment and contact records may remain available for a period required by operational or local-law duties. If you request removal, we will explain which records can be cleared and which must remain temporarily.

Change requests

To request a data change, contact account help with the relevant account field and a short explanation. We may need to verify that you control the account before changing it, especially when the request affects phone access or payment records.

Legal answers before account access

These Legal answers address the questions we expect before an Indonesian account is opened or changed. They cover local eligibility, personal data, cookies, payment evidence and contact steps. If your situation is not covered, use the account help route with the smallest useful set of details, and we will direct the request according to the applicable terms.

diva4d Legal covers account access, local eligibility, personal data, cookies, payment records, security checks and requests to change or remove information. It does not replace the law that applies to you. Access depends on local law, so check your local position before opening an account.

Access depends on local law and your eligibility in the place where you are located. We do not treat an available sign-in screen as permission by itself. If you are unsure, read the Legal notice first and contact account help before completing the account path.

Phone verification helps connect an access request to the correct account and reduces mistaken changes to account or wallet records. We may ask you to complete that step before discussing private details. Do not send your password, wallet PIN or one-time code to support.

A DANA or QRIS receipt can help us investigate whether a payment reference matches the account status. We ask for the reference, amount and time only when needed for the check. We do not need your wallet password, PIN or unrelated account balance.

Yes. Send account help a clear request naming the data field, such as a phone number or account name. We may verify account control before making a change. We will explain whether the request can be completed and whether any retention duty affects it.

The period can differ by record type and applicable local-law duties. Account, payment and contact records may need to remain for operational or legal reasons. If you ask for removal, we will identify what can be cleared and what must remain.

Use the signed-in account help path and state that your request concerns Legal. Include the relevant account field or payment reference, but remove passwords and wallet security codes. We will assess the request, explain the next step and apply the wording that fits your location.

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